Genshin Impact Neuvillette Cosplay Costume: 3. MEDIUM (AU XS - S)

S4011199

Delivery 

• Express Delivery - $15 flat rate
  • Express parcels prioritized in store and in Auspost postal network
  • Despatched same day when order is placed before 12pm Sydney time.
  • 1-2 days ETA within Auspost ‘next day network’
  • Customers please note next day delivery is no longer guaranteed by Auspost. Express is still the quickest option.
  • Check your current postcode area here  for current information regarding express post.

• Standard Delivery - $10 flat rate
  • Free postage offered when order value exceeds $100.
  • Despatched same day when order is placed before 12pm Sydney time.
  • Delivery times vary on location.
  • Check your current postcode area here  for current information regarding standard post.

• Tracking
  • Customers will receive tracking within 6 hours of order being despatched 
  • Tracking will be sent in a despatch email. Regular updates may be provided by Auspost via text
  • Please note, our website and business names are different. You may receive a parcel notification from either ‘Modcons Gifts and Accessories’ or ‘The Mad Shop’. They're both us !
  • Customers can log into their accounts to check the progress of their order/tracking number.

• Special order delivery
  • Special orders take at least two weeks to arrive in store. Tracking will not be supplied during this period.
  • Customers will receive tracking once the item has been forwarded with Australia post.
  • If customers order a special order with in stock items, their parcel will be held until all items arrive.
  • If customers need their in stock items urgently please contact us. Additional postage charges may apply.

Delivery and Tracking FAQ

• Can you post my item today?
  • Yes ! Orders of ‘in stock’ items placed before 12pm Sydney time will be shipped out the same day. If the order is placed Friday afternoon or the weekend the parcel will be pushed to a priority Monday despatch.
• I need my item by the weekend. Can you guarantee I will receive my item before then?
  • We can guarantee express orders will be shipped on the same day providing the order is placed before 12pm Sydney time. We cannot guarantee delivery times. Customers may check their estimated delivery dates via the auspost website here .
• My item did not arrive in time for my event, can I return my item for credit or exchange?
  • Yes - you can return your item if it is unworn and still has the original packaging for store credit or exchange. Customers will be responsible for all postage costs to and from the store. Please see our ‘returns tab’ for more information.
• Will I receive a tracking number with my order?
  • Yes ! Within 6 hours of their order being dispatched customers will receive a despatch and tracking email from us. The number supplied can be used on the Auspost tracking site. Customers may also receive this information via text form from Auspost.
• Can I arrange a pickup for my order?
  • Store pickup is available for no extra charge ! Customers will receive a text when their order is ready for collection. We do not accept courier pickups.

For more information or queries Contact Us

Returns are accepted within 7 days of customers receiving their goods. The item must be unworn and/or in its original condition.

• Change of Mind returns
  • Refunded by store credit.
  • The original postage ($10 standard, $15 express) will be deducted from the refund.
  • $10 postage (free delivery orders) will be deducted from the refund.
  • Return postage will be paid by customer

• Faulty Product Returns
  • Photographic proof of product faults will be requested
  • Will be replaced or fully refunded to customers’ PayPal account.
  • Return postage will be paid by us
  • Replacement postage will be paid by us.

• Exchanges 
  • Customers are responsible for all postage fees to and from the store

Return Process

• Request your return through our Contact form with the following details
  • Order number (eg. P99999)
  • Reason for return (change of mind, faulty item, etc)
  • Exchange request (if applicable)
  • Photographic proof of faulty item (if applicable)
• Our team will reply with a reference number and return address.
• Returns will be processed after the parcel has arrived in the store.

Special Order Cancellations

• Can only be refunded with store credit
• 20% Cancellation Fee applies

For more information, see our Returns Policy or Contact Us